Any personal data provided by you to Stand Up To Anxiety/Dr Terry Sergeant through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) for the purposes for which you have given consent, to provide the services you have requested from me.
This policy only applies to data collected by me, and via my own forms and website. Third party agents and websites which are linked to mine are not covered by this policy. If you have any queries concerning your personal information or any questions on my use of the information, please contact me by email.
When you request counselling or psychotherapy with me or otherwise provide your personal details to me, you will be asked to consent to my processing of your data under the terms of this policy.
What information do I collect?
- Therapy Requests – these requests to my counselling and psychotherapy services can be done online, by telephone, or by SMS. This process involves providing me with your name, address, telephone numbers, and email address. I may also request information on your availability, therapeutic issues, and other details which I deem relevant to processing your request.
- Initial Assessment/Consultation Appointments – At an initial appointment, I will ask about your current personal, social, medical, and financial circumstances. I may also ask about your background and family history, as well as the issues which are affecting you now. I require this information so that I can decide about my offer of therapy to you and to manage the services I provide to you.
- Website – I use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
- Other Forms – The information you give on any forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to me.
What do I use your information for?
I use information held about you in the following ways:
- To provide clients with the professional counselling/psychotherapy services requested from me.
- To offer suitable counselling/psychotherapy appointments.
- To notify you about changes to your appointments and other changes to my services.
- To seek feedback from you on your experience of counselling/psychotherapy with me.
- To improve my service to ensure that it is provided in the most effective manner for you and for me.
- To administer my service, including the arrangement of appointments, and for financial control, data analysis, research, statistical and survey purposes.
- To keep in touch with those who consent to this, for the purposes of organisational, service and professional development.
What information do I share?
I will not share any information about you with other organisations or people, except in the following situations:
- Supervision – All of my counselling and psychotherapy work is overseen by a senior psychological therapist. It is a requirement of my memberships and accreditations with the UK’s leading therapy bodies that I have regular supervision. I will therefore share information about you and our therapy work together with a supervisor who is required to keep your information confidential. The purpose of sharing this information with my supervisor(s) is to ensure that my therapy work with you is professional and ethical at all times. I will provide you with details of my supervisor(s) at your request.
- Consent – I may share your information with professional carers or others whom you have requested or agreed I should contact.
- Serious harm – I may share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
- Compliance with law – I may share your information where I am required to by law or by the regulations and other rules to which I am subject.
- As part of the backups of encrypted data processed and held by professional IT security companies.
How do I keep your information safe?
All information you provide to me is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinets on my premises. All electronic records are stored on my own on-site computer server, all access to which requires password-protected authentication, or by reputable service providers using secure internet ‘cloud’ technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although I will do my best to protect your information using industry-standard protocols and encryption, I cannot guarantee the security of your data transmitted to me via email, including forms completed on my website which are transmitted by email; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 3 years after the end of therapy. Personal contact details are destroyed/deleted after 10 years of no contact or updates.
You have the right to ask me to provide a copy of the information held by me in my records. You also have the right to require me to correct any inaccuracies in your information. If you would like to do this, please contact me by email.
You may withdraw your consent for me to hold and process your data at any time. However, if you do this while actively receiving counselling or psychotherapy with me, your counselling or psychotherapy would have to end. You can withdraw your consent by contacting me by email.
Changes to this policy
I may edit this policy from time to time. If I make any substantial changes I will notify you by posting a prominent announcement on my website.